going to scream

So I went to upload some photos I took today and my computer will not let me upload or even open my pictures! It keeps saying windows explorer has stopped working...I tried to call the Acer people and now it looks like I'm going to have to take it in to best buy (we bought the 5 year warranty thing) and the little geek squad goober says "well yeah that's great that you bought that because you'll only end up paying half of what you would otherwise" Let me check... Pretty sure I'm not paying a stinkin' dime buddy! I want to throw this blasted thing through the window...does the warranty cover that?